Senior Investigator

Job Purpose

To conduct investigations on circumstances pertaining to compromise of professional standards in the delivery of Health Care services.

Title: Senior Investigator (GMG/SEG 1)

This post is not vacant

Qualification & experience

• A certified health care professional
• Additional qualification in Health care or Hospital Management
• A minimum of eight (8) years working experience as a healthcare professional
• Knowledge of pharmacy related practices will be an asset

Key responsibility areas

• Facilitate investigations of the breakdown in standards of delivery of health care
• Receives directly, through Regional Director or Parish Manager documented complaints from patients or clients of public and private institutions;
• Receives and verifies notifications of breaches of delinquency received orally or through the media
• Establishes contact with persons affected by substandard service delivery and obtaining full documentation as required to facilitate a thorough investigation;
• Establishes and maintains contact with Regional Director, Parish manager and CEO/Director of the institution under review in order to further the conduct of investigation;
• Establishes and maintains contact with designated representative of professional associations and councils whose members may be involved or implicated by the complaint;
• Conducts enquiries on professional behaviour re the situation which led to the lodging of a complaint;
• Collaborates with the Director, Health Services Development and Coordination and Health Promotion and Protection where breach of public policy or departure from standards may be of concern;
• Requires from these Divisions professional reports/evaluation on specialized areas of health care delivery to form part of the assessment and in due course background to any legislative process that may be forth coming;
• Maintains communication with Legal Services Branch to ensure that support is received for the investigation process and provided to any process of litigation which is being undertaken
• Documents formally, charges for minor breaches of standards or regulation
• Ensures that files regarding cases of delinquency are maintained with accurate and complete information
• Formulates weekly and monthly reports for Director, Investigations & Enforcement.
• Conducts analysis of frequency of breaches of standards and regulations to inform strategic changes in systems or standards.

Required competencies

• Knowledge of Customer Service and health Services Audit
• Knowledge of research methods and techniques
• Knowledge of computer packages e.g. Spreadsheets
• Knowledge of National health Policy

Note

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Contact

Director
Human Resource Management & Development
Ministry of Health
10A Chelsea Avenue
Kingston 10

Email: jobs@moh.gov.jm

Base Salary: Undisclosed