Senior Investigating Officer

Post: Senior Investigating Officer (GMG/SEG 1)

Background

To conduct investigations on circumstances pertaining to compromise of professional standards in the delivery of Health Care services.

Qualifications

• A certified health care professional
• Additional qualification in Health care or Hospital Management
• A minimum of eight (8) years working experience as a healthcare professional

Responsibilities

• Conducts investigations of the breakdown in standards of delivery health care
• Receives directly, through Regional Director or Parish Manager documented complaints from patients or clients of public and private institutions;
• Receives and verifies notifications of breaches of delinquency received orally or through the media
• Establishes contact with persons affected by substandard service delivering and obtaining full documentation as required for a thorough investigation;
• Establishes and maintains contact with Regional Director, Parish manager and CEO/Director of the institution under review in order to further the conduct of investigation;
• Establishes and maintains contact with designated representative of professional associations and councils whose members may be involved or implicated by the complaint;
• Conducts in a professional manner enquiring into the situation which led to the lodging of a complaint;
• Collaborates with the Director, Health Services Development and Coordination and Health Promotion and Protection where breach of public policy or departure from standards may be of concern;
• Documents formally changes and receiving fines for minor breaches of standards or regulation
• Submits fines collected to the proper accounting authority and ensuring that complete reports are submitted
• Ensures that files regarding cases of delinquency are maintained with accurate and complete information
• Formulates weekly and monthly reports for Director, Investigations & Enforcement.
• Conducts analysis of frequency of breaches of standards and regulations to inform strategic changes in systems or standards.

Key outputs

• Complaints reported
• Support and information provided
• Improvement programmes implemented and monitored

Required competencies

• Functional /Technical Competencies
  • Knowledge of Customer Service and health Services Audit
  • Knowledge of research methods and techniques
  • Knowledge of computer packages e.g. Spreadsheets
  • Knowledge of National health Policy
• Core Competences
  • Initiative
  • Excellent oral communication skills
  • Excellent written communication skills
  • Good interpersonal skills
  • Analytical & problem solving skills
  • A high level of integrity and professionalism is displayed
  • Excellent time management skills

Note

Interested persons may apply in writing, accompanied by resumes. Applications must be submitted no later than Friday, March 8, 2019.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Contact

Director
Human Resource Management & Development
Ministry of Health
10A Chelsea Avenue
Kingston 10

Email: jobs@moh.gov.jm

Base Salary: Undisclosed