Accident and Emergency Manager

Applications are invited from qualified persons for the position of: Accident and Emergency Manager (GMG/AM3)

The Western Regional Health Authority (a Statutory Body under the Ministry of Health and Wellness) is currently seeking to employ an  accident & Emergency Manager (GMG/AM3) for  the Falmouth Public General Hospital. Reporting to  the Chief Executive Officer the incumbent will be expected to (see below):

Core Responsibilities

• To manage, direct and coordinate the administrative and non-medical functions of  the A & E Departments;
• To supervise and coordinate the  registration of patients and the collection of  hospital fees;
• Request the assistance of the assessment  officer and customer service  representative  when necessary thus  ensuring those patients are dealt with  promptly and with courtesy;
• To prepare a monthly report of the  Department’s activities for submission to  the Chief Executive Officer for review;
• To liaise with the Pharmacy, X-Ray and  Laboratory departments in the  maintenance of a system for their services  to be readily available to patients in  emergency situations;
• To develop and maintain a system to  ensure that adequate and appropriate  medical, non-medical supplies and  equipment are available on a continuous  basis;
• Manage a team of customer service staff;
• Train staff to deliver a high standard of  customer service;
• Communicate with the Hospital Administrators regarding concerns and needs for appropriate resolution;
• Analyze data collected by customer service staff, sharing findings and  recommendations with management team;
• Work with management on service  initiatives;
• Refer matters to the relevant Heads of  Departments regarding patient care issues;
• Conduct periodic customer satisfaction survey.
  

Specific knowledge / Skills required

• Proficiency in the relevant computer  applications;
• Excellent management skills;
• Excellent data analysis and report writing skills;
• Excellent observational skills.
  

   

Qualification and Experience

• Bachelors of Science Degree in Management Studies or its equivalent;
  
• At least two (2) years experience in a similar capacity;
  
• Certificate in Supervisory Management would be an asset.

Note

Application letter along with detailed résumé should be submitted no later than
June 29, 2023.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Contact

The Director,
Human Resource Management and Development
Western Regional Health Authority
Lot 31b, Fairview Shopping Centre
P O Box 900
St. James

 

Email: jobs@wrha.gov.jm

Website: www.wrha.gov.jm

Base Salary: Undisclosed