Customer Care Officer AM 3

The North-East Regional Health Authority, a  statutory body under the Ministry of Health &  Wellness with responsibility for the management  and delivery of health care and public health  services within the parishes of St. Ann, St. Mary  and Portland, is seeking dynamic, proactive and  forward-thinking individuals to fill the position of  Customer Care Officer (GMG/AM 3) at the Annotto  Bay Hospital.

Summary
Reporting to the Senior Customer Care Officer, the incumbent is responsible to assist the general  public in all aspects of their interaction with the  Organization with the objective of achieving the  mandate of the organization. The incumbent will  also manage customer inquiries, complaints and  interact with customers to provide and process information. 

Requirements

• Diploma in Management Studies, Public Administration, Personnel Management, Business Administration
• At least two (2) years in Customer Service or performing related functions

Responsibilities

• Maintains portfolio and be knowledgeable of the organization products and services
• Maintains portfolio of the business processes of all services of the organization
• Maintains database on key customers of the organization and tracks customers interface with the organization
• Recommends new systems, procedures or  working practices to improve customer  service efficiency
• Assist with customer enquiries or  complaints by phone, email or direct  interaction
• Maintains a log of customer complaints and  queries
• Collates information and prepares monthly/quarterly and annual reports

Specific Knowledge Required

• Knowledge of the MDA’s Policies & Procedures
• Knowledge of GOJ Customer Service Policies & Procedures Switch Board Operating Skills
• Proficiency in relevant Software Applications
• Good oral and written communication skills
• Strong customer service orientation

Salary Scale

$2,190,302 – $2,945,712 per annum 

Note

Applications along with detailed resume should be sent no later than 2025 September 25.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Contact

Director,
Human Resource Management & Development
North-East Regional Health Authority
34-38 Ocean Village Shopping Centre, Ocho Rios
St. Ann,
Jamaica

 

Fax: (876) 795–2747 

Email: jobs@nerha.gov.jm

Base Salary: Undisclosed